Frequently Asked Questions

Gear Advice

Orders, Accounts, and Payments

• How do I buy a gift card?
• How to Enter a Promo Code
• How do I access my Friends and Family discount?
• How to Enter a Promo Code
• What is an eGift Card?
• When will my account be charged for my order?

Shipping and Delivery

• Where is my Gift with Purchase?
• Shipping and Tracking FAQ's

Returns and Exchanges

• How to Package my Return?
• What is the Brooks Return Policy?
• How can I track my return?
• How do I return an item?
• What is the Run Happy Promise?
• What if I think my product has a defect?

This is Brooks

• Hi! Hello! Howdy! Looking to get in contact with us?
• Become a Brooks Retailer
• Find Brooks Gear in Your Area
• Will Brooks Sponsor my Event?
• Brooks Product Testing and Wear Testing Program
• Recycle Your Old Shoes