Customer Care
Help articles
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An EGC (eGiftCard) is the perfect gift for that special runner in your life who needs some new, top of the line runni...
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To add a promo code you received, browse to your Shopping Cart page after adding items to your and you will be able t...
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To add a promo code you received, browse to your Shopping Cart page after adding items to your and you will be able t...
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An eGift Card is much like a traditional gift card, but delivered through email to your gift recipient. To purchase, ...
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When your order is placed a temporary authorization is placed on your account by your bank or credit card issuer. We ...
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Most eGift Card orders will be processed within 1-3 hours but may take up to 48 hours depending on your credit card c...
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What you may be seeing are not charges to your account, but temporary authorization holds placed due to multiple atte...
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To check the balance on your eGift Card visit our Gift Card page and enter your eGift Card Number and Pin (they are b...
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Checkout
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Run Into a Great Deal!
Save money without sacrificing quality. Check out past seasons of our favorite running gear to catch a great deal. Br...
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Fraud Protection
At Brooks, we care about keeping your information confidential. And besides protecting your information on our end, w...
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Does Brooks offer Split Sized Orders?
Getting the right fit for your feet is essential to moving comfortably and running happy. While our website cannot pr...
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My Account
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How do I edit the information in my account?
Visit the My Account page and log in to edit any of the personal information in that section, including email (in the...
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My Order
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What is an eGift Card?
An eGift Card is much like a traditional gift card, but delivered through email to your gift recipient. To purchase, ...
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When will my account be charged for my order?
When your order is placed a temporary authorization is placed on your account by your bank or credit card issuer. We ...
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What does my Order Status mean?
When tracking your order you will see the status to reflect where your gear is on the run to your home.
Received and...
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Payment options for BrooksRunning.com
When shopping on BrooksRunning.com you can choose to pay with any of the following options:
ApplePay
Visa
Mastercar...
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