Help articles


  • Trouble Placing order - Technical Difficulties
    We find our website to offer the best experience when viewed through browsers such as Chrome, Firefox, and Safari. In... Continue reading
  • Run Into a Great Deal!
    Save money without sacrificing quality. Check out past seasons of our favorite running gear to catch a great deal. Br... Continue reading
  • Fraud Protection
    At Brooks, we care about keeping your information confidential. And besides protecting your information on our end, w... Continue reading
  • Does Brooks offer Split Sized Orders?
    Getting the right fit for your feet is essential to moving comfortably and running happy. While our website cannot pr... Continue reading

My Account

  • Why should I create an account on accounts give you easy access to: Order History Package Tracking Faster Checkout  This is also a ... Continue reading
  • How do I edit the information in my account?
    Visit the My Account page and log in to edit any of the personal information in that section, including email (in the... Continue reading

My Order

  • Can I Change or Cancel my Order?
    Our Distribution Center works very fast to get you out on your next run! Because of this, we are unable to cancel or ... Continue reading
  • What is an eGift Card?
    An eGift Card is much like a traditional gift card, but delivered through email to your gift recipient. To purchase, ... Continue reading
  • When will my account be charged for my order?
    When your order is placed a temporary authorization is placed on your account by your bank or credit card issuer. We ... Continue reading
  • Did Not Receive A Confirmation Email
    If you have not received a confirmation email for your order it may have been filtered into the Junk folder. If it is... Continue reading
  • What does my Order Status mean?
    When tracking your order you will see the status to reflect where your gear is on the run to your home. Received and... Continue reading