Shipping Facility Holiday Closures
Our distribution centers and offices will be closed on the following days. Orders placed on these days will ship on the next business days:
New Years Day
Family Day
Good Friday
Victoria Day
Canada Day
August Civic Holiday
National Day for Truth and Reconciliation
Thanksgiving
Christmas Day
Boxing Day
*Please remember that shipping times are measured in Business Days, excluding weekends and holidays.
How do I track my order?
Visit our Order Lookup page to track your order! You will need your order number and email address to track your order.
Why isn't my tracking number working?
Tracking Numbers can take 24-48 hours once shipped to generate the details within the label in case you are seeing limited information. If your package has not shipped yet it may not show any tracking information until processed.
For more information about order status or tracking, please use our Order Lookup page.
What do I do if I didn't receive tracking information?
Tracking Numbers can take 24-48 hours once items are shipped to generate the details within the label in case you are seeing limited information. If you aren't seeing any tracking information, your package may have not shipped yet and will not show any tracking information until processed.
Tracking says my package was delivered, but I haven't received my order.
If your package tracking information is showing as delivered but you cannot locate your package there are a few things we suggest you try:
Check around your property - sometimes delivery workers will try and place a package in a location that is less visible to passers-by.
Ask your friends/family/neighbors or any leasing or office staff in your building to see if they may have received it by mistake.
Verify the address on your order to make sure there are no errors/typos.
If you cannot locate your package please contact our Runner Experience Team for further help.
What shipping carrier does Brooks use?
In most cases, orders are shipped via FedEx. From time to time we may choose another carrier (i.e., UPS or DHL). In any case, your order will be delivered within the time frame promised.
When is the cut-off for same-day shipping?
We begin processing orders quickly, so we are unable to make changes after an order is submitted. Orders without expedited shipping ship within a 3-5 business day fulfillment period. The daily shipping cutoff is 10 a.m. ET / 7 a.m. PT.
Orders placed after 10 a.m. ET / 7 a.m. PT will start their 3-5 business day period the following day, and so an order placed Friday at 2 pm would not begin its 3-5 business day cycle until the following Monday.
Will my order require a signature?
Orders through brooksrunning.com do not generally require a signature. From time to time a carrier may require a signature, even when not requested by us, for a variety of reasons. We are unable to control whether a carrier will require a signature.
Can I ship outside of Canada?
Shipping is available to all provinces within Canada. For availability outside of Canada please visit our International Shipping Page.