Gift Card Maintenance
Customers are currently unable to check gift card balances via our eGift Card page. You may check the balance of your eGift Card within the Payment section of the Checkout process. If you need additional assistance, our Customer Care team is happy to check your balance for you! Contact us via phone at (855) 227-6657, Monday through Friday from 9 a.m. to 8 p.m. ET, via chat using the speech bubble in the bottom right-hand corner, or via email. All other eGift Card functions (purchasing, receiving, and using as payment) are active and working as expected.
Most eGift Card orders will be processed within 1-3 hours but may take up to 48 hours depending on your credit card company.
From time to time, email service providers will "hide" the gift card as junk mail! Here are some links to find a missing card in your email:
You can find tips for other providers using Google. If it has been more than 48 hours and you still are unable to locate the email, please feel free to contact Customer Service.