Help articles


  • Trouble Placing order - Technical Difficulties
    We find our website to offer the best experience when viewed through browsers such as Chrome, Firefox, and Safari. In... Continue reading
  • Run Into a Great Deal!
    Save money without sacrificing quality. Check out past seasons of our favorite running gear to catch a great deal. Br... Continue reading
  • Fraud Protection
    At Brooks, we care about keeping your information confidential. And besides protecting your information on our end, w... Continue reading
  • Does Brooks offer Split-Sized Orders?
    Getting the right fit for your feet is essential to moving comfortably and running happy. Although our website cannot... Continue reading

My Account

  • How do I edit the information in my account?
    Visit the My Account page and log in to edit any of the personal information in that section, including email (in the... Continue reading

My Order

  • What is an eGift Card?
    An eGift Card is much like a traditional gift card, but delivered through email to your gift recipient. To purchase, ... Continue reading
  • When will my account be charged for my order?
    When your order is placed a temporary authorization is placed on your account by your bank or credit card issuer. We ... Continue reading
  • What does my Order Status mean?
    When tracking your order you will see the status to reflect where your gear is on the run to your home. Received an... Continue reading
  • What do I do if there's an error on my shipment?
    If you've received an incorrect item or size, please let us know! We will take care of the problem quickly and make s... Continue reading
  • Payment options for
    When shopping on you can choose to pay with any of the following options: ApplePay Visa Mastercard... Continue reading