Orders, Accounts, and Payments

• 2025 Shipping Cut Off

  We know that it is important for your holiday gifts to arrive on time. If you need your gear to arrive by 12/25, make... Continue reading

• How to submit a privacy request to Brooks Running (Outside of the United States)

  If you are located outside of the United States, please provide your information via this link in order for us to pro... Continue reading

• Unsubscribe

  How to unsubscribe from Brooks marketing (Outside of the United States) The following process applies to customers lo... Continue reading

• How do I buy a gift card?

    An EGC (eGiftCard) is the perfect gift for that special runner in your life who needs some new, top of the line run... Continue reading

• How to Enter a Promo Code

  To add a promo code you received, browse to your Shopping Cart page after adding items to your and you will be able t... Continue reading

• When will my account be charged for my order?

   When your order is placed a temporary authorization is placed on your account by your bank or credit card issuer. We... Continue reading

• The eGift Card I purchased was not received

    Gift Card Maintenance   Customers are currently unable to check gift card balances via our eGift Card page. You may... Continue reading

• Why do I see multiple charges on my account?

  What you may be seeing are not charges to your account, but temporary authorization holds placed due to multiple att... Continue reading

• How do I check the balance on my eGift card?

      Gift Card Maintenance   Customers are currently unable to check gift card balances via our eGift Card page. You m... Continue reading

Checkout

• Trouble Placing order - Technical Difficulties
  We find our website to offer the best experience when viewed through browsers such as Chrome, Firefox, and Safari. In... Continue reading
• Run Into a Great Deal!
  Save money without sacrificing quality. Check out past seasons of our favorite running gear to catch a great deal. Br... Continue reading
• Fraud Protection
  At Brooks, we care about keeping your information confidential. And besides protecting your information on our end, w... Continue reading
• Does Brooks offer Split-Sized Orders?
  Getting the right fit for your feet is essential to moving comfortably and running happy. Although our website cannot... Continue reading

My Account

• How do I edit the information in my account?
  Visit the My Account page and log in to edit any of the personal information in that section, including email (in the... Continue reading

My Order

• What is an eGift Card?
   Gift Card Maintenance Customers are currently unable to check gift card balances via our eGift Card page. If you nee... Continue reading
• What does my Order Status mean?
  When tracking your order you will see the status to reflect where your gear is on the run to your home.Received and P... Continue reading
• Payment options for BrooksRunning.com
    Gift Card Maintenance   Customers are currently unable to check gift card balances via our eGift Card page. You may... Continue reading