Customer Care
Help articles
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Gift Card MaintenanceCustomers are currently unable to check gift card balances via our eGift Card page. You may c...
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To add a promo code you received, browse to your Shopping Cart page after adding items to your and you will be able t...
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To add a promo code you received, browse to your Shopping Cart page after adding items to your and you will be able t...
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Gift Card MaintenanceCustomers are currently unable to check gift card balances via our eGift Card page. You may ...
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When your order is placed a temporary authorization is placed on your account by your bank or credit card issuer. ...
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Gift Card MaintenanceCustomers are currently unable to check gift card balances via our eGift Card page. You may c...
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What you may be seeing are not charges to your account, but temporary authorization holds placed due to multiple att...
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Gift Card MaintenanceCustomers are currently unable to check gift card balances via our eGift Card page. You may ...
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Checkout
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Trouble Placing order - Technical Difficulties
We find our website to offer the best experience when viewed through browsers such as Chrome, Firefox, and Safari. In...
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Run Into a Great Deal!
Save money without sacrificing quality. Check out past seasons of our favorite running gear to catch a great deal. Br...
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Fraud Protection
At Brooks, we care about keeping your information confidential. And besides protecting your information on our end, w...
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Does Brooks offer Split-Sized Orders?
Getting the right fit for your feet is essential to moving comfortably and running happy. Although our website cannot...
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My Account
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How do I edit the information in my account?
Visit the My Account page and log in to edit any of the personal information in that section, including email (in the...
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My Order
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What is an eGift Card?
Gift Card MaintenanceCustomers are currently unable to check gift card balances via our eGift Card page. You may c...
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What does my Order Status mean?
When tracking your order you will see the status to reflect where your gear is on the run to your home.
Received an...
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What do I do if there's an error on my shipment?
If you've received an incorrect item or size, please let us know! We will take care of the problem quickly and make s...
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Payment options for BrooksRunning.com
Gift Card MaintenanceCustomers are currently unable to check gift card balances via our eGift Card page. You may c...
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