Orders, Accounts, and Payments

• How do I buy a gift card?

  An EGC (eGiftCard) is the perfect gift for that special runner in your life who needs some new, top of the line runni... Continue reading

• How to Enter a Promo Code

  To add a promo code you received, browse to your Shopping Cart page after adding items to your and you will be able t... Continue reading

• How do I access my Friends and Family discount?

  Welcome to the Brooks Running Family! You can access the discount by logging in to your account. You will not need a ... Continue reading

• How to Enter a Promo Code

  To add a promo code you received, browse to your Shopping Cart page after adding items to your and you will be able t... Continue reading

• What is an eGift Card?

  An eGift Card is much like a traditional gift card, but delivered through email to your gift recipient. To purchase,... Continue reading

• When will my account be charged for my order?

    When your order is placed a temporary authorization is placed on your account by your bank or credit card issuer. ... Continue reading

• The eGift Card I purchased was not received

  Most eGift Card orders will be processed within 1-3 hours but may take up to 48 hours depending on your credit card c... Continue reading

• Why do I see multiple charges on my account?

  What you may be seeing are not charges to your account, but temporary authorization holds placed due to multiple att... Continue reading

• How do I check the balance on my eGift card?

  To check the balance on your eGift Card visit our Gift Card page and enter your eGift Card Number and Pin (they are b... Continue reading

Checkout

• Trouble Placing order - Technical Difficulties
  We find our website to offer the best experience when viewed through browsers such as Chrome, Firefox, and Safari. In... Continue reading
• Run Into a Great Deal!
  Save money without sacrificing quality. Check out past seasons of our favorite running gear to catch a great deal. Br... Continue reading
• Fraud Protection
  At Brooks, we care about keeping your information confidential. And besides protecting your information on our end, w... Continue reading
• Does Brooks offer Split-Sized Orders?
  Getting the right fit for your feet is essential to moving comfortably and running happy. Although our website cannot... Continue reading

My Account

• Why should I create an account on brooksrunning.com?
  Brooksrunning.com accounts give you easy access to: Order History Package Tracking Faster Checkout  This is also a ... Continue reading
• How do I edit the information in my account?
  Visit the My Account page and log in to edit any of the personal information in that section, including email (in the... Continue reading

My Order

• Can I Change or Cancel my Order?
  Our Distribution Center works very fast to get you out on your next run! Because of this, we are unable to cancel or... Continue reading
• What is an eGift Card?
  An eGift Card is much like a traditional gift card, but delivered through email to your gift recipient. To purchase, ... Continue reading
• When will my account be charged for my order?
  When your order is placed a temporary authorization is placed on your account by your bank or credit card issuer. We ... Continue reading
• Did Not Receive A Confirmation Email
  If you have not received a confirmation email for your order it may have been filtered into the Junk folder. If it is... Continue reading
• What does my Order Status mean?
  When tracking your order you will see the status to reflect where your gear is on the run to your home. Received an... Continue reading