Brooks Running Canada EN
Orders, Accounts, and Payments
Can I Change or Cancel my Order?
Our Distribution Center works very fast to get you out on your next run! Because of this, we are unable to cancel or...
What is an eGift Card?
An eGift Card is much like a traditional gift card, but delivered through email to your gift recipient. To purchase, ...
When will my account be charged for my order?
When your order is placed a temporary authorization is placed on your account by your bank or credit card issuer. We ...
Did Not Receive A Confirmation Email
If you have not received a confirmation email for your order it may have been filtered into the Junk folder. If it is...
What does my Order Status mean?
When tracking your order you will see the status to reflect where your gear is on the run to your home. Received an...
Congratulations if you have received a Brooks Running Award Certificate! Please fill out the postcard you received an...
What do I do if there's an error on my shipment?
If you've received an incorrect item or size, please let us know! We will take care of the problem quickly and make s...
Payment options for BrooksRunning.com
When shopping on BrooksRunning.com you can choose to pay with any of the following options: ApplePay Visa Mastercard...
Still have questions?
To contact Customer Care via phone, call 1-800-227-6657, 6am-4pm PST M-F.