Customer Care
Brooks Running Canada EN Help Centre home page
  1. Brooks Running Canada EN
  2. Frequently Asked Questions

Frequently Asked Questions

Gear Advice

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Orders, Accounts, and Payments

  • How do I buy a gift card?
  • How to Enter a Promo Code
  • How do I access my Friends and Family discount?
  • How to Enter a Promo Code
  • What is an eGift Card?
  • When will my account be charged for my order?
See all 9 articles

Shipping and Delivery

  • Where is my Gift with Purchase?
  • Shipping and Tracking FAQ's

Returns and Exchanges

  • How to Package my Return?
  • What is the Brooks Return Policy?
  • How can I track my return?
  • How do I return an item?
  • What is the Run Happy Promise?
  • What if I think my product has a defect?

This is Brooks

  • Hi! Hello! Howdy! Looking to get in contact with us?
  • Become a Brooks Retailer
  • Find Brooks Gear in Your Area
  • Will Brooks Sponsor my Event?
  • Brooks Product-Testing and Wear-Testing Program
  • Recycle Your Old Shoes
See all 7 articles

Still have questions?

To contact Customer Care via phone, call 1-800-227-6657, 6am-4pm PST M-F.
  • Email us
  • Call us