Frequently Asked Questions

Gear Advice

Orders, Accounts, and Payments

• 2025 Shipping Cut Off
• How to submit a privacy request to Brooks Running (Outside of the United States)
• Unsubscribe
• How do I buy a gift card?
• How to Enter a Promo Code
• When will my account be charged for my order?

Shipping and Delivery

• 2025 Shipping Cut Off
• Shipping and Tracking FAQ's

Returns and Exchanges

• RUN HAPPY PROMISE 2025 Extension
• How to Package my Return?
• What is the Brooks Return Policy?
• How can I track my return?
• How do I return an item?
• What is the Run Happy Promise?

This is Brooks

• How to submit a privacy request to Brooks Running (Outside of the United States)
• Hi! Hello! Howdy! Looking to get in contact with us?
• Become a Brooks Retailer
• Find Brooks Gear in Your Area
• Will Brooks Sponsor my Event?
• Brooks Product-Testing and Wear-Testing Program